STORE POLICY
PRIVACY POLICY
Your privacy is important to us. It is Sootji Boley's policy to respect your privacy regarding any information we may collect from you across our website, Sootji Boley, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
**Cookie Policy for Sootji Boley**
This is the Cookie Policy for Sootji Boley.
**What Are Cookies**
As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or 'break' certain elements of the site's functionality.
**How We Use Cookies**
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.
**Disabling Cookies**
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
**The Cookies We Set**
- **Account related cookies**: If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases, they may remain afterwards to remember your site preferences when logged out.
- **Login related cookies**: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
- **Email newsletters related cookies**: This site offers newsletter or email subscription services, and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
- **Orders processing related cookies**: This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- **Surveys related cookies**: From time to time, we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
- **Forms related cookies**: When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
- **Site preferences cookies**: In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
**Third Party Cookies**
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
- This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
- Third party analytics are used to track and measure the usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or the pages you visit, which helps us to understand how we can improve the site for you.
- From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
- As we sell products, it's important for us to understand statistics about how many of the visitors to our site actually make a purchase, and as such, this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
- We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site, which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
**More Information**
Hopefully, that has clarified things for you, and as was previously mentioned, if there is something that you aren't sure whether you need or not, it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
This policy is effective as of July 2024.
RETURNS & REFUND POLICY
All return & replacement cases shall be considered within 7 days after the date of delivery of your order.
Just drop us an email at sadhakmart@gmail.com
Our team will try and provide a solution within the first 3 days since you report the issue.
Our Refund Policy:
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Refund shall be processed only as Credits.
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Our credits will be provided to you via email.
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Credits given as refund never expire.​
TERMS AND CONDITIONS
Sootji Boley (QRATIE) provides you with handmade Paintings, illustrated products, and merchandise on our website www.sootjiboley.com, (the Platform), accessible over the internet on web-enabled devices. Please read these Terms of Use in conjunction with our Privacy Policy, and all other rules and policies related to our service, including any rules of usage provisions provided for any specific product(s) or service offered by us.
These Terms of Use govern your use of the Platform to browse and/or purchase the range of paintings and products (Products) displayed by us on the Platform. By accessing our Platform, you indicate to have read, understood, and agree to be bound by the most recent version of these Terms of Use and all other applicable laws and regulations, without any limitation or qualification.
This document is an electronic record under Information Technology Act, 2000, and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.
**Compatible Devices**
Our services are available across several devices, and platforms that have been approved by us from time to time. Subject to compatibility, you may be able to access our services on the Platform through handheld devices, other IP-based connected devices, or any other compatible system.
**Your Account on the Platform**
You may access and avail of the services on the Platform only when duly authorized by us per the terms set out herein. You are not authorized to commercially exploit the Platform in any event whatsoever unless specifically approved in writing by us.
**Our Rights to the Platform**
The Platform is designed, updated, and maintained independently by us. When you access the Platform, you do so under a license granted by us. All rights, titles, and interests in and to the Platform itself, together with all the intellectual property related thereto including inter alia the domain name, copyrights, the look and feel of the Platform, the trade name and trademarks, patents, and designs are the sole property of Sootji Boley. We reserve all rights not expressly enumerated in these Terms of Use. All third-party trademarks and brand names that appear on the Platform are the property of their respective owners. We reserve the right to alter, modify, and/or filter the content on the Platform at any time. We reserve the right to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security or proper administration of the service.
**Accuracy of Information Provided by You**
You represent and warrant that any information provided by you in connection with your use of the Platform is and shall remain true, accurate and complete, and that you will maintain and update such information regularly. You agree that if any information you provide to us is false, inaccurate, obsolete or incomplete, we may terminate your use of and access to the Platform.
**Your Use of Our Service**
The access to our Platform for the purpose of availing our services is for customers across the globe. In order to avail our services and create an account on our Platform, you must be at least 18 years of age. For users below the age of 18 years, consent should be provided by the holder of parental responsibility of the child.
You agree to use all our services, in accordance with the applicable laws, rules and regulations, or other restrictions applicable on use of the service or content therein. You further agree not to reproduce, distribute, modify, display, perform, archive, publish, license, create derivative works from, offer for sale, or use (except as expressly authorized under these Terms of Use) any content and information contained on or obtained through our service. You also agree not to circumvent, remove, degrade, or deactivate any of the contents of our service; and, or, use any robot, spider, scraper or other means to access our service. You also agree not to decompile, reverse engineer, and disassemble any software or other Products or processes accessible through our service. You further agree not to insert any code or product or manipulate the content of our service in any way; or use any data mining, data gathering or extraction method on the Platform.
Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of our service on the Platform. We may terminate or restrict your use of our service if you violate these Terms of Use or engage in any illegal or fraudulent use of our service.
Any use of the information you provide to us is subject to your understanding and acceptance of our Privacy Policy.
To find more information about our service, the Platform and its features, or if you need assistance with your account, kindly Contact Us.
We will send you information pertaining to your account on our Platform (e.g. payment authorizations, payment method, purchase of Product, and notices) in electronic form.
**Product Descriptions, Features and Specifications**
We strive to ensure that the Product supplied to you corresponds as closely as possible to the Product displayed and described on the Platform. We are not responsible for any variations, which add to the unique quality of the Product, including but not limited to variations in colors, smell or shape of the product from one manufacturing batch to another.
**Transactions**
We make available Products for purchase through the Platform, and we may use third-party suppliers and service providers to enable e-commerce functionality on the Platform. If you wish to purchase any Product made available through the Platform, you may be asked to supply certain information relevant to your transaction, including, without limitation, your credit/debit card number, the expiration date of your credit/debit card, one-time passwords/ PINs, your billing address, your UPI details and shipping information. You represent and warrant that you have the legal right to use any credit/debit card(s)/UPI/ net banking utilized in connection with any transaction on or through the Platform. By submitting such information, you grant us the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. We may be required to verify your information prior to the acknowledgment or completion of any transaction.
Please ensure that the exact billing address and contact details are provided as any incorrect information will cause a delay in processing your order.
**Shipping, Returns and Replacements**
Receipt of an electronic order or other form of order confirmation does not signify our acceptance of your order, nor does it constitute an intention to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. The order will be shipped as and when it becomes available. There may be instances where a Product ordered or parts thereof are out-of-stock, and this may delay its delivery. We will inform you if any Product(s) ordered are out-of-stock. Your order will be shipped as soon as it becomes available. We cannot guarantee when an order will arrive and can only provide an estimated time of delivery.
**Intellectual Property**
All content displayed on the Platform including inter alia designs, labels, text, logos, images, information, graphics (Content) is owned and licensed by us or our content suppliers, and is protected by copyright, trademark, design and other proprietary rights. The collection, arrangement and assembly of all Content on the Platform is our exclusive property and protected under the applicable laws. The Content of the Platform is intended solely for personal, non-commercial use by the users. You may download, print, post and store portions of the Content for personal, non-commercial use, provided you do not modify or alter the Content in away, delete and/or change any copyright or trademark notice.
We and our suppliers and licensors expressly reserve all intellectual property rights in all text, designs, products, processes, technology, content and other materials that appear on the Platform. Access to the Platform does not confer and shall not be considered as conferring upon anyone any license under any of ours or any third-party’s intellectual property.
**Termination**
We reserve the right, without notice and in our sole discretion, to terminate your account or your use of our Platform, and to block or prevent future access to and use of the Platform if you violate any of terms set out in this Terms of Use. Upon any such termination, your right to use the Platform will immediately cease. You agree that any termination of your access to or use of the Platform may be effected without prior notice, and that we may immediately deactivate or delete your password and username, and all related information and files associated with it, and/or bar any further access to such information or files. You agree that we shall not be liable to you or any third-party for any termination of your access to the Platform or to any such information or files, and we shall not be required to make such information or files available to you after any such termination. Upon termination, all provisions of this Terms of Use which are by their nature intended to survive termination, all representations and warranties, limitation of liabilities, and all indemnities shall survive.
**Liability**
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services, including without limitation, any derogatory, offensive or illegal conduct of other users or third parties; (iii) any content obtained from the services; or (iv) unauthorized access, use or alteration of your transmissions or content.
**Third-Party Websites**
The Platform may contain links to websites of third-parties, including social media websites and Product manufacturers. We are not responsible for and have no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms and conditions and content of
CANCELLATION POLICY
**Cancellation Policy**
At Sootji Boley (QRATIE), we understand that plans can change. If you need to cancel your order, you may do so within 2 days (48 hours) of placing it. Please review the following details regarding our cancellation policy:
1. **Eligibility for Cancellation**:
- Orders can be cancelled within 2 days (48 hours) from the time of placing the order.
- To initiate a cancellation, please contact our customer support team with your order details.
2. **Process for Cancellation**:
- Email us at [sootjiboley@gmail.com] or call us at [9990266055] with your order number and reason for cancellation.
- Our team will process your cancellation request and provide you with a confirmation email once your cancellation has been successfully processed.
3. **Refunds**:
- If your order is eligible for cancellation and has been cancelled within the 2-day window, a full refund will be issued to your original method of payment.
- Please allow [number of days] business days for the refund to reflect in your account.
4. **Exceptions**:
- Orders that have been shipped cannot be cancelled.
- Custom or personalized items are not eligible for cancellation.
We strive to provide a seamless shopping experience and appreciate your understanding of our cancellation policy. If you have any questions or need further assistance, please do not hesitate to contact us.
SHIPPING POLICY
**Shipping Policy**
Thank you for shopping with Sootji Boley (QRATIE). We are committed to ensuring that your products reach you in a timely and efficient manner. Please review our shipping policy for more details:
1. **Delivery Timeframe**:
- Products typically take 4-6 business days to be delivered from the date of order placement. Business days do not include weekends or public holidays.
2. **Order Processing**:
- Orders are processed within 1-2 business days. Once your order is processed and dispatched, you will receive a confirmation email with tracking information.
3. **Shipping Methods**:
- We use reliable courier services to ensure your products are delivered safely and on time. The shipping method and carrier may vary depending on your location.
4. **Shipping Charges**:
- Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery address and the weight of your order.
5. **Tracking Your Order**:
- Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
6. **Delivery Delays**:
- While we strive to meet our delivery estimates, there may be occasional delays due to factors beyond our control, such as weather conditions, logistical issues, or unforeseen circumstances. We will keep you informed in case of any significant delays.
7. **Delivery Locations**:
- We currently ship to [list of countries/regions]. If your location is not listed, please contact our customer support team to check if we can deliver to your area.
8. **Incorrect Address**:
- Please ensure that your shipping address is correct and complete. Sootji Boley is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
9. **Order Status**:
- You can check the status of your order by logging into your account on our website or by contacting our customer support team.
We appreciate your patience and understanding. If you have any questions or need further assistance, please do not hesitate to contact us at [customer support email] or [customer support phone number].
Thank you for choosing Sootji Boley!